Privacy policy

At Dimour, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and handle your Personally Identifiable Information (PII) when you interact with our website dimour.com.

By using our website, you agree to the practices described in this policy.

What Personal Information Do We Collect?

When you visit, register, or place an order on our website, you may be asked to enter your:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (handled securely via our payment gateway)

We only collect the information necessary to process your transactions and provide you with the best possible service.

How Do We Use Your Information?

Your information helps us in the following ways:

·       To personalize your shopping experience

·       To process orders quickly and accurately

·       To improve our website and service offerings

·       To respond efficiently to customer service requests

·       To manage promotions, surveys, or other features

·       To follow up with you after email or phone correspondence

·       To send updates about your order, new products, or relevant offers

How Do We Protect Your Information?

We take security seriously and follow industry-standard practices to ensure your information is safe:

·       Our website is scanned regularly for vulnerabilities

·       Your personal data is stored behind secured networks and is only accessible by authorized personnel

·       Payment transactions are processed through secure third-party payment gateways and are not stored on our servers

Do We Use Cookies?

Yes, we use cookies to enhance your shopping experience.

Cookies help us:

·       Remember items in your shopping cart

·       Understand and save your preferences for future visits

·       Track site usage to improve our content and features

·       Recognise returning customers

You can modify your cookie settings in your browser at any time. Disabling cookies may affect some features, but you’ll still be able to browse and make purchases on our site.

Third-Party Disclosure

We do not sell, trade, or share your personal information with external parties.

 

Third-Party Links

We do not include or promote third-party products or services on our website.

 

Managing Your Information

You can view, update, or change your personal information at any time by logging into your Dimour account.

We will notify you of any significant changes to our privacy policy on this page.

Email Communication

We collect your email address to:

·       Confirm and update you on your orders

·       Respond to your inquiries

·       Send product and promotional updates (only if you've opted in)

To unsubscribe at any time, click the link in the footer of our emails or contact us at support@dimour.com.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Dimour
Access Business Centre
Willoughby Road
Bracknell, RG12 8FP
United Kingdom
Text : +44 118 391 3656