Refund policy

At Dimour, we put care and attention into every product we craft, each fragrance is thoughtfully made to bring you something truly special and personal. We hope you love your purchase as much as we enjoyed creating it for you.

However, if for any reason you are not completely satisfied, we’re here to help.

To request a return or exchange, please reach out to our Customer Support team via:

• Text : +44 118 391 3656
• Email: support@dimour.com

We will do our best to resolve the matter in a way that’s fair and smooth for you.

If you wish to cancel your order, please notify us within 24 hours of placing the order.

Please note the following conditions for returns:

• Items must be returned in their original, sealed packaging.
• Items that have been unpacked, used, or tampered with will not be eligible for return under any circumstances.
• The Change of Mind policy applies only within 24 hours of purchase.

Returns that do not meet these criteria will not be accepted.

 REFUNDS

Refunds will be processed via:

• The original mode of payment.
• Once your returned item is received and inspected, we will process the refund accordingly and notify you via email.